Privacy Policy

Effective Date: January 1, 2026

At Cool & Warm Solutions, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your information.

Information We Collect

When you contact us, request service, or complete a form on our website, we may collect:

Name

Phone number

Email address

Service address

Information about your HVAC service request

We may also collect basic website usage information through cookies and analytics tools to help improve our website and services.

How We Use Your Information

We use your information to:

Schedule appointments

Provide estimates

Deliver HVAC services

Respond to questions

Send appointment reminders

Provide service updates

Process payments when applicable

Improve our services

SMS Communications

By providing your phone number and opting in, you agree to receive text messages from Cool & Warm Solutions regarding:

Appointment scheduling

Appointment reminders

Service updates

Estimate notifications

Customer support

Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for assistance.

SMS Privacy

SMS consent is not shared with third parties or affiliates for marketing purposes.

Information Sharing

We do not sell, rent, or trade your personal information.

We may share information only when necessary to:

Complete requested services

Process payments

Comply with legal obligations

Data Security

We use reasonable administrative and technical safeguards to protect your personal information.

Third-Party Services

Our website may use trusted third-party providers for website hosting, scheduling, analytics, payment processing, and customer communications.

Your Rights

You may request access to, correction of, or deletion of your personal information by contacting us.

Contact Us

If you have questions about this Privacy Policy, please contact:

Cool & Warm Solutions

Phone: (662) 432-3300

Serving Tupelo and Northeast Mississippi